Salary: GBP20 - GBP25 per hour
Location:London
Contract Type:Temporary – initial 4-week contract
Are you passionate about providing exceptional customer service in the housing sector? Do you thrive in a fast-paced environment where your attention to detail and communication skills can shine? If so, you may be a good for a Resales Consultant or Aftersales Consultant role with a leading Housing Association!
About the Role:
In these positions, you will deliver a top-notch resales, staircasing, equity loans or shared ownership resales progression service, ensuring a smooth and professional experience for all stakeholders involved. Your role will be crucial in managing shared ownership resales and staircasing cases from start to finish.
Key Responsibilities:
* Customer Engagement:Handle customer inquiries via telephone, email, and post with a professional and supportive approach. Display your product knowledge to provide effective advice.
* Case Management:Progress staircasing, equity loan and shared ownership resale activities through to completion, ensuring adherence to agreed timescales and targets.
* Documentation:Read and interpret leases and equity mortgages, providing clear guidance to customers and stakeholders.
* Record Keeping:Log all customer contacts and maintain accurate records using our database and case management systems.
* Compliance:Collate audit-compliant application packs and carry out necessary checks, following anti-money laundering regulations.
* Reporting:Prepare weekly reports on your activities, ensuring performance standards are met and procedures are followed.
* Continuous Learning:Stay updated on technical product knowledge and relevant legislation, including FCA & AML regulations.
What We’re Looking For:
* Knowledge of Shared Ownership schemes and processes is essential.
* Excellent customer service skills and a friendly demeanour.
* Strong verbal and written communication skills, with the ability to influence stakeholders effectively.
* Exceptional attention to detail and organisational skills.
* Practical knowledge of shared ownership products and the staircasing process.
* A proactive approach to problem-solving and customer relationship building.
Why Join Us?
* Be part of a team that values innovation and continuous improvement.
* Enjoy a flexible approach with a strong commitment to equal opportunities.
* Contribute to a meaningful service that supports homeowners on their journey.
If you are ready to make a difference and help customers navigate their housing options, we want to hear from you!
Join us in shaping the future of housing! Your expertise can lead the way!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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