Job Title: Subsidence Handler
Location: Remote
Salary: Competitive + Bonus + Benefits
An established and well-regarded claims management business is looking to strengthen its subsidence team with the addition of an experienced Subsidence Handler. This is a strong opportunity for someone already working within property or subsidence claims who wants to develop their technical capability within a structured, quality-driven environment. The business has a long-standing reputation for delivering high standards across domestic and commercial claims, with genuine investment in training and progression.
The role
You’ll play a key part in managing subsidence claims from initial triage through to progression, supporting both customers and the wider technical team. This is a desk-based role with a strong focus on investigation, communication and accurate decision-making.
Responsibilities
* Managing and progressing subsidence claims in line with insurer guidelines
* Conducting initial triage to determine validity and next steps
* Reviewing policy coverage, terms and conditions
* Preparing reports within agreed service levelsMaintaining accurate and up-to-date claim records
* Communicating effectively with customers, insurers and internal stakeholders
* Supporting wider team activity as required
Experience
* Experience in subsidence, property claims, or a similar technical claims environment
* Confidence handling complex or sensitive conversations
* Strong written and verbal communication skills
* Good attention to detail and a methodical approach
* Ability to manage your own workload and prioritise effectively
* Professional qualifications (Cert CII / Cert CILA or similar) are advantageous
ackage
* Competitive salary with discretionary bonus
* Hybrid working model
* 25 days holiday (rising with service) + birthday off
* Private healthcare
* Pension contribution
* Life assurance
* Ongoing training and support with professional qualifications
* Clear progression pathways within a growing business
This is a solid opportunity for someone who wants stability, development, and to be part of a business that genuinely values technical quality over volume.
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