Join Our Team at
Brokerswood Holiday Park!
Customer Relations
Assistant
Location: Brokerswood Holiday Park, BA13
Salary: £26208 per annum
Hours: Full-time, 40 hours per week
Job Type: Permanent
Are you a warm, organised and
people-focused professional
who loves creating great experiences for guests and owners?
At Haulfryn, we’re proud to
offer exceptional holiday experiences across the UK - and we’re looking for a
Customer Relations Assistant to help us deliver outstanding service to our
welcoming community at Brokerswood Holiday Park.
This is a fantastic opportunity
for someone who thrives in a varied customer-facing role and enjoys being at the heart
of a friendly team.
Why Join Us?
We believe in rewarding your
hard work with a supportive and inspiring environment. Here’s what we offer:
* Competitive Salary
* Discounted Holidays at our picturesque UK holiday parks
* Discounted Meals at on-site restaurants
* 30 Days Holiday (including bank holidays), increasing to 35 days with
service
* Company Sick Pay
* Pension Scheme & Life
Assurance
* Continuous Training &
Development Opportunities
* Be part of a business with 90
years of family values and a commitment to sustainability
What You’ll Do
As a Customer Relations
Assistant, you will:
* Support the Customer Relations
Co-ordinator with the smooth daily running of
the department
* Help ensure guests and lodge
owners enjoy a seamless, memorable experience from arrival to departure
* Assist with communications, keeping owners and guests informed with timely and
engaging updates
* Support the organisation and delivery of owner events and the park’s annual
social calendar
* Respond to guest and owner
enquiries professionally and promptly,
resolving issues where possible
* Work closely with reception,
housekeeping, and maintenance teams to
maintain high accommodation and presentation standards
* Maintain accurate records including ANPR, ParcVu and guest/owner information
* Assist with reception and
front-of-house duties, including supporting the park
shop
* Support reservations and booking
processes, coordinating with internal teams
and partners
* Process payments and maintain accurate financial and administrative
records
* Assist with stock checks for shop goods, linen and accommodation supplies
* Help prepare newsletters, updates and owner communications in
partnership with the central marketing team
* Deputise for the Customer
Relations Co-ordinator when required
Who We’re Looking
For
You’ll bring:
* Previous experience in customer service or hospitality (holiday park
experience desirable)
* Excellent communication and interpersonal skills
* Confidence using Microsoft Office and digital systems
* Strong organisational skills and exceptional attention to detail
* A proactive, professional, and
caring approach to guest service
* Ability to multitask and stay calm in a fast-paced environment
* A reliable and flexible attitude, with the ability to work both independently and as
part of a team
* Full UK driving licence (preferred)
Why Choose
Haulfryn?
With 90 years of expertise,
we’re proud to be one of the UK’s leading holiday park operators. What sets us
apart?
* Exceptional Locations: Work in a place that inspires
* Family Values: Join a supportive, community-focused team
* Nurturing Nature: Sustainability is at the heart of what we do
If you’re ready to bring your
positivity, organisation, and passion for great service to a role where every
day makes a difference — we’d love to hear from you.
Apply today to join Haulfryn as a Customer
Relations Assistant at Brokerswood Holiday Park.
In
line with the requirements of the Immigration, Asylum and Nationality Act 2006,
all applicants must be eligible to live and work in the UK. Documented evidence
of eligibility will be required from candidates as part of the recruitment
process.