Overview
Summary – Location: Cwmbran, Job Family: Retail, Job Type: Full Time, Posted Date: 05-May-2026, Ref #: 73498.
As an Assistant Store Manager you'll bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.
You will help create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do. Making every day better for our customers through personal experiences that count.
Responsibilities
* Lead, coach and inspire a team to deliver high-quality customer experiences.
* Foster a motivated and engaged team culture focused on customer-centred service.
* Make decisions and set direction with the customer at the heart of thinking.
* Encourage team members to take pride in their work and continuously improve the customer experience.
Required qualifications / Must haves
* Experience working in a fast paced environment, not necessarily Retail.
* Experience in leading and developing teams
* Experience delivering first class customer experiences
* Experience following process and procedures
* Experience delivering reviews and performance management
* Experience working towards targets and driving success.
Other desirable qualifications
* Strong communication and listening skills
* The ability to change and adapt to the business needs
* Experience in using systems and following processes
* Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What’s in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we’d love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a telephone conversations and an interview.
When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
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