Visitor Experience Assistant
Permanent part-time annualised contract of 1,250 hours per year based at the Midlands site. Salary: £15,887.50 per annum.
Responsibilities
You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights.
* Proactive response to ensuring the highest possible visitor standards are maintained.
* Providing a warm welcome to our visitors and enhancing every visitor’s experience at the museum through your engagement with them and your problem‑solving skills.
* Supporting activities, events, general museum operations and processing visitor bookings at admissions.
* Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
* Supporting the museum’s fundraising and commercial activities.
* Providing a safe and secure experience for everyone.
* Being a first aider and fire marshal. Training for both roles will be provided.
* Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.
* There will also be the opportunity to provide engaging talks to visitors.
The roles will be based at our Midlands site.
Qualifications
* Previous visitor facing experience ideally in a leisure or heritage environment.
* Confident communicator, team player and able to respond quickly and positively in a changing environment.
* Flexible outlook essential as you will be fulfilling a variety of roles at the museum.
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