Job Description The main responsibility of our Senior Waiter is to ensure that our service runs smoothly and efficiently, providing exceptional guest experience. A Senior Waiter will assist in preparing for and serving food, maintaining cleanliness and hygiene standards and ensuring guest satisfaction throughout. The Senior Waiter plays a crucial role in ensuring the guests have a pleasant and memorable experience, and therefore a keen eye for detail and enjoyment of working in a team-oriented environment is essential. A Senior Waiter Assists with the preparation and setup of dining service, ensuring food items are ready for the guests. Greets guests warmly and professionally, presenting menus and providing information about food and menu options and dietary restrictions. Takes accurate food and beverage orders from guests and delivers them promptly to the kitchen. Monitors and replenishes food and beverage items throughout service to ensure availability and freshness. Maintains cleanliness and hygiene standards in all dining areas, including chairs, tables, countertops and all equipment. Ensures food items are properly labelled, stored and handled in accordance with health and safety regulations. Assists with guests’ specific requests or dietary requirements, providing suitable alternatives where possible Serves dishes in a professional and gracious manner, ensuring adherence to quality and presentation standards. Anticipates guests' needs and promptly responds to their requests or concerns. Clears and cleans tables promptly once guests have finished their meals, ensuring a clean and inviting atmosphere. Assists in restocking supplies and inventory management, notifying the supervisor or manager when items are running low. Collaborates with the kitchen and other hotel staff to ensure smooth operations and timely service. Assists in resolving guest complaints or concerns relating to service, escalating issues to a manager where and when appropriate. Maintains a positive and professional attitude while interacting with guests, colleagues and management. Attends team meetings and training sessions to enhance knowledge and skills related to service and wider hotel operations Upholds the hotel's standards of guest care, ensuring guest satisfaction at all times. Maintains facilities, services and promotions to effectively communicate information to guests.