Role Overview The FMC Team Manager is responsible for leading and managing a team of Facilities/Property Coordinators (FMCs) who oversee maintenance and compliance across our nationwide PBSA portfolio. This is a hands-on role where the manager will actively support the team in managing properties using our established processes and procedures. The role ensures operational standards are consistently met, customer interactions are of the highest quality, and compliance obligations are fulfilled. The ideal candidate will be detail-oriented, an effective coach, and a strong leader who drives accountability and continuous improvement within the team. Key Responsibilities Team Leadership & Development Lead, coach, and mentor FMCs to deliver exceptional operational performance and customer service. Conduct daily coaching sessions to support skill development and confidence. Foster a culture of accountability, collaboration, and continuous improvement. Operational Oversight Ensure FMCs maintain smooth day-to-day operations across multiple PBSA properties. Actively support the team in managing properties, applying company processes and procedures to ensure consistency and compliance. Monitor adherence to statutory compliance requirements (fire, gas, electrical, legionella, HMO). Oversee maintenance coordination and ensure SLAs are consistently achieved. Quality Assurance Perform daily quality checks on FMC outputs, including maintenance coordination and compliance documentation. Assess FMC-customer interactions for professionalism and empathy. Analyse operational data to identify trends and implement improvements. Property Management Software Ensure all FMCs use the property management system correctly and consistently. Become highly proficient in the system and act as the subject matter expert for the team. Monitor data accuracy and reporting within the system to maintain compliance and operational integrity. Performance Management Set clear KPIs for FMCs and monitor achievement through dashboards and reporting tools. Provide regular feedback and performance reviews, addressing gaps promptly. Stakeholder Engagement Act as the primary escalation point for complex maintenance or compliance issues. Liaise with contractors, suppliers, and internal teams to ensure seamless service delivery. Essential Experience & Attributes Proven experience in team leadership within property, facilities, or PBSA management. Strong knowledge of compliance requirements (fire safety, HMO, health & safety). Excellent coaching and people management skills. Detail-oriented with strong organisational and analytical abilities. Confident communicator with experience in quality assurance and performance monitoring. Proficiency in CAFM systems and property management software. Desirable Qualifications NVQ Level 3 or above in Facilities Management or equivalent. IOSH Managing Safely or similar health and safety certification. Previous experience in PBSA, BTR, or multi-site residential management.