Merseyside collectors Centre, Birkenhead Market- Job Summary
We are seeking an enthusiastic, sales driven shop assistant to join our team The ideal candidate will play a vital role in ensuring the smooth operation of our shop, both in-store and online, while providing excellent customer service.
This position requires effective Communication skills, Social media skills, Technical skills and the ability to engage with customers is highly desirable.
Your focus will be towards jewellery & collectable sales, alongside contributing to creating a welcoming environment for all customers in store, deal in buying and selling of jewellery, coins, medals etc, and help create engaging content for social media and help manage the website.
We would offer a lucrative commission for each instant jewellery sale, subject to probation terms.
Duties
* Greet customers as they enter the shop and provide assistance as needed.
* Maintain an organised and tidy shop environment, ensuring products are well-displayed.
* Assist customers with product inquiries and provide knowledgeable recommendations.
* Process transactions accurately at the till, handling cash and card payments.
* Restock shelves and manage inventory levels to ensure product availability.
* Data input and barcoding for shop items on our system.
* Collaborate with team members to achieve daily operational goals.
* Address customer complaints or concerns in a professional manner.
* Support promotional activities and assist in setting up displays for special events.
* Create and curate engaging content for social media platforms, such as Facebook, Instagram and Tiktok.
* Develop strategies to grow the social media following of the brand.
Qualifications/ Skills
* Basic knowledge and interest in jewellery/precious metals/coins etc.
* Confidence and high energy when engaging with customers.
* Strong communication skills, both written and verbal.
* Previous experience in retail or customer service is preferred.
* Ability to work well within a team and independently when required.
* Excellent organisational skills with attention to detail.
* A friendly and approachable demeanour, with a passion for helping others.
* Flexibility to work varied shifts, including weekends if necessary.
* The ability to perform simple mathematical calculations.
* The ability to carry out basic tasks on a computer or hand-held device.
* Knowledge and use of social media platforms.
* Be able to generate new content ideas.
Training regarding knowledge of jewellery and collectable items will be provided on the job.
We look forward to welcoming a new member to our team who shares our commitment to exceptional customer service
Job Type: Full-time
Pay: From £24,420.00 per year
Benefits:
* Company pension
* Store discount
Application question(s):
* Advance knowledge of social media marketing and digital marketing
* Knowledge in history, collectables, medals etc
Education:
* Bachelor's (preferred)
Experience:
* customer service: 1 year (preferred)
* Jewellery sales: 1 year (preferred)
Language:
* Fluent English (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work authorisation:
* United Kingdom (preferred)
Work Location: In person