Customer Support Specialist - Hedge End - £24,500 - full time hours - office based - Hybrid role working from home 2 days a week
We are working with a world leader in renewable energy solutions who have achieved a strong name within a global market, and they are now looking for an additional person to join their team. They require an exceptionally talented Customer Support Specialist to work within their B2B team to help promote products and services and provide advice and support. They are flexible regarding experience as they are looking for people with a strong work ethic and great communication skills.
Customer Support Specialist duties include:
1. Taking calls, web chat, and answering emails from customers in relation to warranty claims, presale information, parts request or any other queries, in order to provide a resolution or escalating to the appropriate team when required.
2. Liaise with internal teams to obtain a satisfactory outcome for both the customer and the business whilst managing the customers' expectations
3. Build meaningful relationships with our B2B customers so they have a point of contact in the team and continue to promote products & services
4. Through daily duties, highlight any potential issues to the B2B Team Leader to avoid any impact to SLA and department KPI's or cost of service
5. Update the B2B contacts record on a daily basis ensuring that all completed c...