Ensure familiarity with all aspects of the appointment system. Book appointments over the telephone and face-to-face using Systm1 computerised system, ensuring the agreed practice procedures regarding appointment systems, booking times are adhered to and explained to patients accordingly. Ensure that patients are seen by the most appropriate person for their own individual needs eg: Practice Long Term Condition Nurse and Nursing Associate. Explain the practice arrangements and formal requirements to new patients and those requiring temporary cover.
Complete all relevant documentation. Undertake practice administration including the processing of results, correspondence, notifications and tasks. Offer general assistance to the practice team, patients and visitors to the practice either in person or on the telephone. Attaching of documents to patients records, adhering to deadlines.
Accurate read coding of documents, adhering to QOF protocols. Ensure requests for prescriptions are actioned, where possible within 48 hours. Action requests for ambulance transportation and record accurately. To provide holiday cover for colleagues as required.
Ensure communication to and from patients, other members of the primary care team and external agencies are processed accurately and within the necessary timescales. Filing and retrieving paperwork. Computer entry/data allocation and collation; processing and recording information in accordance with practice procedures including, coding, patient recall and scanning. Home visits: records requests appropriately.
Open and sort post daily. To act as chaperone as requested (full training given) Ensure Reception and waiting areas are kept neat and tidy. Ensure the telephone system is operational at the beginning of each day. Open up the premises and make all the necessary preparation to receive patients at the start of the day