Brand Specialist (Supervisor) - Jewellery (Trafford)
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Job Overview
As a Brand Specialist, you will be responsible for delivering exceptional customer service, sharing product knowledge, and creating memorable shopping experiences. You will motivate colleagues, share brand stories, and help drive sales through training and customer engagement. The role requires flexibility to work across departments, building and maintaining a client base, and adhering to health and safety standards.
Key Responsibilities
* Provide outstanding service by sharing product knowledge and managing customer complaints effectively.
* Motivate and train colleagues, sharing knowledge of the brand, new products, and exclusives.
* Take responsibility for tasks beyond the role, seeking opportunities to improve business and customer service standards.
* Follow health, safety, and security procedures, actively preventing stock loss.
* Adapt to daily challenges, working across different departments as needed.
* Build and develop a personal client base through excellent service and relationship nurturing.
Candidate Profile
* Driven by sales, CRM, and NPS targets, eager to learn and grow in data-driven environments.
* Excellent communicator with a passion for products and inspiring brand training.
* Well-informed about competitors and market trends.
* Experienced in sales and customer service.
* Collaborative, reliable, approachable, and a proactive team leader.
* Committed to stock replenishment, maintaining store standards, and inspiring others.
This role requires flexibility and a commitment to the company's values, with responsibilities evolving based on business needs.
Additional Details
* Seniority Level: Not Applicable
* Employment Type: Full-time
* Job Function: Other
* Industry: Retail
This job is currently active and accepting applications.
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