Applicants:
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
You will have solid customer service/call centre experience and have fantastic communication/social skills, you must be able to relate to others and you should be naturally friendly and approachable and have great all-round IT skills and accurate data entry skills.
You should be available to start from 20th October and be available long term.
Hourly Pay :
£12.25 basic + £1.48 holiday pay - £13.73 combined
Working Hours :
Initially-9am to 7pm Monday to Friday
4 days-37 hours weekly.
About The Assignment/Working Environment
This is an ongoing temporary role.
Our client operates helping institutions to achieve specific objectives in the 16-19, HE, Adult and Employer markets through telephone course feedback surveys.
Their unrivaled track record over the last 10 years provides a unique understanding of the market and the challenges that educational institutions face. They use their expertise to help advise clients on the most appropriate questions and type of survey, to ensure we help them reach their objectives.
They pride themselves on strong client relationships and being responsive to our clients needs. All of their dedicated employees care about each and every project. They are an approachable, knowledgeable and professional business based in the Northeast of England.
Outlining The role:
Your role is to contact and fill out a short questionnaire with students that have recently completed or withdrawn from a course through their local college, council, or training provider. You will be contacting people of all ages, from all areas of the country, and people that speak limited English.
We are representing our clients and it is imperative that we are professional and polite when making the call. Our clients use the information we collect to provide better courses and secure more funding from government. This information helps them continue delivering courses.
RESEARCH VALUES
Focus is the client and deliver projects to the highest standard.
Taking responsibility of our actions and always perform beyond what expected.
Caring about how we collaborate with other people in the team.
Honesty in our approach to clients and each other
Ensure we have a healthy working environment.
Reactive to clients needs
Making sure they have honest and open communication with our clients and each other.
Staff are expected to always adhere to the company values, and when making decision bear these values in mind to ensure the decision is in-line with company values.
Job Types: Full-time, Temporary
Contract length: ongoing
Benefits:
Casual dress
Company pension
Free parking
On-site parking
Transport links
free refreshments
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