Customer Service Team Leader
Are you an experienced people leader with a strong operational mindset and passion for customer service excellence?
Were looking for a Customer Service Team Leader to drive performance, develop talent and ensure exceptional service delivery across our department.
This is a pivotal leadership role, responsible for motivating and developing your team while ensuring operational efficiency, compliance and commercial performance.
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The Role
As a Team Leader, you will:
Lead, Motivate & Develop
* Lead, coach and mentor your team through structured development and regular feedback
* Conduct effective 1:1s and performance appraisals
* Promote teamwork aligned to Speedy Values
* Influence behaviours and foster a professional, high-performing culture
* Manage disciplinary matters in partnership with the Customer Service Manager and HR Business Partner
* Ensure all team members receive appropriate induction and ongoing training
Operational & Performance Management
1. Plan team schedules and manage absence cover
2. Support escalations and resolve complex customer issues
3. Ensure the department delivers against agreed KPIs, targets and budgets
4. Monitor and manage costs in line with financial expectations
5. Drive continuous proces...