Supervisor Service Delivery Manager – Onnec
Onnec, an independent technology partner with over 30 years of experience, is looking for a Supervisor Service Delivery Manager to oversee the delivery of Data Centre Operations and Resiliency services for a prestigious financial client.
Base pay range
Service Delivery Manager - Data Centre Operations – Onnec is a leading independent technology partner and global integrator with an 800‑plus team of global experts. We specialize in providing end‑to‑end connectivity solutions that propel organizations worldwide.
Responsibilities
* Ensure all contracted services are delivered in line with the Transaction Agreement, Statement of Work (SOW), and client operational principles and standards.
* Oversee 24/7/365 service coverage for the client’s UK data centres and trading floors, including on‑site and remote support.
* Manage the end‑to‑end lifecycle of service work orders in the client’s ServiceNow platform.
* Ensure compliance with SLAs, KPIs, and reporting requirements, including monthly and quarterly reviews.
* Prepare and present data for Service Review Meetings.
* Maintain harmonious labor relations with stakeholders and union representatives.
* Manage Data Centre Technicians, Leads, and Supervisors ensuring adequate resource coverage.
* Produce weekly shift rotas and manage annual and sick leave.
* Chair weekly pipeline meetings and liaise with PMs and SMs for future projects.
* Ensure team training, certification, and compliance with client and statutory requirements.
* Ensure compliance with health, safety, security and quality assurance standards.
* Oversee audit processes and provide regular updates to the client.
* Maintain accurate documentation and asset records.
* Implement and monitor QA/QC measures and remedial actions.
* Oversee incident response and resolution in line with severity and SLA requirements.
* Manage change requests in accordance with client protocols.
* Maintain and update escalation procedures and contact lists.
* Identify and implement service improvements and value‑added initiatives.
* Submit at least two initiatives per quarter.
* Support Green IT and environmental initiatives aligned with client sustainability goals.
* Support management of fees, billing, and invoicing in line with the contract.
* Monitor and control operational expenses.
* Ensure accuracy and timeliness of financial reporting.
Essential Skills & Competencies
* Relevant experience managing workload in Data Centres.
* Strong knowledge of ServiceNow, DCIM, and CMS platforms.
* Experience preparing and presenting data for service review and audit meetings.
* Excellent leadership, communication, and stakeholder management skills.
* Strong understanding of health & safety, quality assurance, and compliance.
* ITIL knowledge and relevant data centre qualifications preferred.
Reporting & Relationships
* Reports to: Senior Operations Manager / Account Director (Onnec).
* Key relationships: client account team, data centre technicians, project managers, service managers, client representatives and third‑party vendors.
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Project Management and Information Technology
* Industries: Construction
If you feel you have the required skills and experience, click apply now to be considered as our Service Delivery Manager – Data Centre Operations – we’d love to hear from you!
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