As a Senior IT Engineer, you'll take ownership of complex technical issues, lead project delivery, and mentor colleagues within our support team. You'll work closely with clients to design, implement, and maintain IT systems that enable their success, while ensuring security and reliability are at the core of every solution.
This hybrid role allows flexibility between working at our Edinburgh office, from home, and at client sites where required.
Key Responsibilities
* Provide advanced technical support to clients, acting as an escalation point for the IT support team.
* Design, implement, and manage IT infrastructure projects (cloud migrations, network deployments, security enhancements, etc.).
* Support and maintain Microsoft 365, Azure, and other cloud platforms.
* Configure, manage, and troubleshoot Windows Server, Active Directory, and related systems.
* Ensure robust security practices are applied across client environments, including monitoring, patching, and compliance support.
* Lead client onboarding and infrastructure upgrade projects, ensuring seamless delivery.
* Mentor and support junior engineers, encouraging knowledge-sharing and professional development.
* Collaborate with the Service Desk Manager to improve processes and enhance service delivery.
* Document technical solutions, systems, and processes in line with best practices.
* Build strong client relationships, acting as a trusted technical advisor.
Skills And Experience Required
* Proven experience in a senior IT support/engineering role within an MSP or fast-paced environment.
* Strong knowledge of Microsoft 365, Azure, and Windows Server technologies.
* Proficiency in networking (firewalls, routers, switches, VPNs, VLANs).
* Experience with cyber security tools and best practices, including endpoint protection, vulnerability management, and compliance frameworks.
* Hands-on experience with virtualisation platforms (VMware, Hyper-V).
* Knowledge of backup, disaster recovery, and business continuity solutions.
* Excellent troubleshooting, problem-solving, and analytical skills.
* Strong communication skills, with the ability to explain technical concepts to non-technical users.
* Certifications such as Microsoft Associate or Expert exams, CompTIA Security+, or equivalent (desirable).
* Full UK driving licence (preferred, due to on-site client visits).
What We Offer
* Competitive salary, based on experience.
* Hybrid working model with flexibility.
* Opportunities for professional training, development, and certification support.
* A collaborative, friendly, and security-focused work environment.
* Exposure to diverse clients and technologies, offering continuous learning.
* 28 days annual leave (including bank holidays), increasing with service.
* Company pension scheme and other benefits.