Desktop Support Engineer - Outside IR35 Available
A leading Asset Management business is looking to hire a motivated and versatile Desktop Support Engineer on an initial 6-month contract.
* Initial 6-month contract with potential to extend or convert to permanent
* £200 - £300 per day - OUTSIDE IR35
* Location: London
* Hybrid working: once to twice a week in the office
Your key accountabilities
* Liaise with Service Desk, Service Managers, International Technical teams, and User Community to provide resolutions and support
* Troubleshoot hardware and software issues
* Set up and configure new systems and hardware upgrades
* Maintain current environments and software policies
* Ensure Service Level Agreements are met and maintained
* Deliver high-quality support to the business community
Your skills and experience
* Ideally 3 to 10 years of IT support experience
* Strong knowledge of desktop environments including Windows 7 and MS Office 2010
* Knowledge of Windows 10 and Office365 is advantageous
* Good TCP/IP, RAS, SCCM knowledge is beneficial
* Experience with Microsoft Dynamics, Azure, CRM
* Ability to provide user training and support change management
* Understanding of Wyse Terminal, Citrix, Virtual Desktops
* Experience supporting mobile technology and applications
* Knowledge of Ricoh Printers and voice/network architectures
* Understanding of TCP/IP protocols, cabling, WAN/LAN architecture
* Knowledge of Avaya IP Telephony and Polycom Video Conferencing
* Industry-recognized qualifications such as MCSA Windows 7/10, MCSE, MOS
* Knowledge of Apple Desktop/Laptop/OSX is an advantage
* ITIL Foundation certification is a plus
* Ability to work under pressure, take ownership, and meet deadlines
* Excellent communication skills
* Flexible team player comfortable in a multinational environment
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