Customs Manager | United Kingdom | JR2504_0060
Join our amazing team in Birmingham!
YOUR ROLE
This role manages a UK-based team of Customs Specialists, with a strong focus on delivering exceptional customer service within a compliant and structured framework. It involves resolving issues efficiently, enhancing processes, and maintaining high service standards aligned with client expectations and regulatory requirements. By fostering clear communication and collaboration across teams, the role ensures a seamless customer experience while driving continuous improvement.
YOUR RESPONSIBILITIES
1. Leading a team of Customs Specialists in the UK and working closely with our Global Services Team.
2. Working within defined processes and procedures, operating within service level agreements and Standard Operating Procedures per customer with a high level of customer service and in a compliant manner in line with our AEO accreditation.
3. Identifying, classifying and resolving issues and exceptions.
4. Preventing future exceptions through root causing and implementing process improvement, training, and automation.
5. Managing escalations and having a clear process in place.
6. Tracking exceptions and reporting, highlighting trends and areas requiring focus.
7. Communicating with key stakeholders to ensure relevant teams are aware of is...