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Customer Service Advisor (FTC 1 year), Leeds, West Yorkshire
Client: TotalEnergies
Location: Leeds, West Yorkshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Job Activities
* Provide excellent customer support through liaison with the customer, third-party suppliers, SM’s, ABM’s, and other departments.
* Answer direct calls from customers within prescribed timeframes, delivering service and support.
* Advise customers on threshold levels for bulk deliveries by analyzing and monitoring the signalman sites.
* Provide existing and prospective customers with price information on request.
* Process applications and accounts for customers.
* Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel.
* Deliver the customer service component of the channel strategy set out in specific business channel KPIs.
* Maintain customer accounts in CRM (Salsa).
* Call existing customers to secure orders to meet or exceed targets.
* Control aged debt using Business Planning reports to follow up on outstanding invoices.
* Provide feedback on KPIs related to sales targets, quotations, order placing, aged debt, DSO.
* Record and gather information related to customer complaints, ensuring all information is correctly logged. Assist in investigations to resolve complaints.
Candidate Profile
* At least 2 years’ experience in an office-based customer service role.
* Proficient in using the full Microsoft Office suite, especially Excel.
* Experience with CRM systems.
* Good attention to detail and communication skills.
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