* Immediate start, long term contract.
* Fantastic benefits package and career path opportunities.
About Our Client
This position is with a growing organisation within the retail industry. As part of a small-sized team, the company is committed to maintaining high standards of customer satisfaction and operational excellence.
Job Description
* Deliver high-quality customer service via phone and email, ensuring a positive customer experience.
* Handle inbound calls from both customers and field technicians, providing effective support and assistance.
* Respond to general enquiries through the dedicated customer service inbox and other team-managed mailboxes.
* Manage customer queries related to repair scheduling using internal booking systems.
* Collaborate with the Planning Team to resolve more complex scheduling or service-related queries.
* Investigate and resolve customer and administrator complaints, accurately logging cases in the complaints database.
* Communicate with Regional Managers to obtain updates on repairs and complaints as needed.
* Process daily quotation requests from private customers, ensuring timely and accurate responses.
* Participate in any formal or informal training sessions provided by the company and attend meetings as required.
The Successful Applicant
A successful Customer Service professional should have:
* Demonstrated track record of delivering exceptional customer service via phone and email.
* Strong active listening skills to effectively understand and respond to customer needs.
* Highly organised with the ability to manage time and tasks efficiently.
* Capable of multitasking while maintaining strong attention to detail.
* Proficient in using various computer systems and software applications.
* Skilled in empathising with customers and conducting thorough fact-finding.
* Collaborative team player with the ability to work effectively within a small team environment.
What's on Offer
* Competitive salary
* 25 days of holiday leave, plus standard bank holidays and up to 10 extra days per annum (Free).
* On-site parking for added convenience.
* Cycle to work scheme
* Gym discount
* Life Cover
* Opportunity to work in a supportive and focused environment.
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