Position: Account Manager - Direct MailLocation:Greater London/Surrey3 days in the office 2 days at homeSalary: £35k - £45k Dep on Exp + bonus of 30% of basic salary + commission The Company:The Role:• Deliver agreed annual revenue target from set client list• Manage a varied portfolio of existing customers to ensure they keep coming back for repeat business and are aware of all of company products and services• Book and manage jobs to the highest standard• Implement the 9 C’s model of customer service across the client base• Ensure regular contact with all clients within the agreed client list• Where appropriate, (as agreed with CEO) develop account plans and implement• Meet with key clients on a regular (quarterly or bi annually) basis to deepen the relationship, uncover development opportunities and make sure they are aligned with their current and future needs• Actively search out opportunities in your client base recording activity and opportunities in HubSpot CRM• Generate google reviews and referrals from your client base• Deliver fundamental tasks including correct job booking, contacting first job bookers and PO management• Manage customer payments ensuring services received on time and according to agreed terms• Working in partnership with colleagues and other internal teams to ensure that customers get a good service and the company operates efficiently• Keeping up to date with company products and services so that they can be fully explained to customers• Other...