Position
Rentokil Initial Billing Administrator – Manual Billing Administrator – Dudley office.
Responsibilities
- Collation of service information required to produce customer invoices
- Reconciliation of billed items to manual bills created in finance and billing systems
- Creation of manual consolidated customer invoicing
- Uploading invoices to customer portals
- Documenting billing processes per customer and maintenance of a billing information library
- Dealing with customer and business queries relating to invoices produced
- Posting invoices and credits to finance systems
- Maintenance of detailed billing schedules
- Liaison with service technicians to collate billing information
- Highlight and escalate process gaps and suggest solutions
- Manage daily workloads in relation to the SLA’s in place
- Maintain a high level of accuracy whilst meeting strict deadlines
- Develop good relationships with all business and external stakeholders
- Work with the business front line to improve the quality of information
- Support and positively collaborate with colleagues accountable for delivering against the role and team deliverables
- Participate in daily meetings and share ideas and issues
- Use experience to solve current problems
Qualifications
- Previous experience working in a billing environment
- Experience of using Microsoft Excel formulas
- Good interpersonal and teamwork skills
- Knowledge of billing governance
- Ability to motivate self
- Professional and positive attitude
- Financial accounting knowledge
Benefits and Compensation
- Competitive Salary Package: Start with a basic salary of £24,991 per annum
- Benefits: discount scheme, bonus and career opportunities
- Relocation Package: Up to £5,000 to help settle in if moving more than 2 hours away
- Work‑Life Balance: Full‑time, 6‑month contract, Monday to Friday (37.5 hours a week, 1 hour lunch) Hybrid with 2 days per week in the local office (Monday and Tuesday)
- Industry‑Leading Training: Receive top‑notch training to support customer needs
- Additional opportunities to earn more with regular bonus
- Salary grading system – linked to performance for career development within the business
- Opportunity to contribute to a Private Healthcare scheme
- Enrolment in our company pension scheme
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
- Leads Commission scheme available – reward for passing on sales leads
- Employee Assistance Programme (EAP) – free to access 24/7 for you, your family, and friends
- Long service recognition – extra five days of annual leave entitlement after five years of service
- Refer a Friend – earn up to £1,000 for referring someone to work for Rentokil Initial
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.
