We are now recruiting for a Sales Operations Analyst. This role will report into the Sales Operations Manager and will support the commercial teams with analytical, administrative tasks.
Responsibilities
* Responsible for the timely and accurate completion of daily commercial activities and processes, ensuring consistency and high-quality delivery.
* Own the day-to-day completion of SOP-driven commercial tasks, meeting all agreed Service Level Agreements.
* Manage and resolve internal and external queries efficiently, providing clear communication and regular progress updates throughout.
* Build strong, collaborative relationships with Customer Management teams and key stakeholders to ensure seamless communication and an excellent service experience.
Qualifications
* Previous experience in customer service is desired.
* Strong IT skills - both Microsoft Office & ERP systems (SAP).
* Excellent communication skills with the ability to build relationships both internally and externally.
* Interpersonal skills are essential, with a strong sense of collaboration within a team.
* Organisational skills with the ability to prioritise, plan ahead and work proactively.
* Experience working in a shared services environment is desired.
* Knowledge of customer relationship packages e.g. Kantar is desired.
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