Front of House Manager – Farmer Copleys Farm
Salary: Competitive – Job Type: Full-time, Permanent.
Role Purpose
Lead the front‑of‑house team to deliver exceptional customer experiences while maintaining high operational standards, professionalism, and the welcoming, cheeky, friendly spirit of Moo Café.
Key Expectations
* Leadership & Team Management: Lead by example at all times with professionalism, authority, and approachability.
Recruit, Induct, train, and develop staff to ensure a cohesive, motivated, and customer‑focused team.
Maintain team accountability and resolve conflicts promptly and fairly.
Keep morale high, particularly during busy shifts, while ensuring work is completed efficiently.
* Customer Experience: Ensure every guest receives friendly, proactive, and consistent service.
Step in when needed to handle concerns or improve service quality.
Encourage the team to create a welcoming, positive environment for all guests.
* Operational Excellence: Manage daily schedules, cleaning routines, and staff hours efficiently.
Morning meetings with team.
Ensure compliance with health, safety, food safety, and alcohol licensing standards.
Maintain operational control without compromising the customer experience – welcome and thank every customer where possible.
* Professional Standards: Always present yourself in a professional manner – appearance, attitude, and communication.
Maintain high standards of professionalism within the team at all times.
Represent Moo Café positively to staff, guests, and other departments.
* Collaboration & Culture: Work constructively with other departments to support café operations.
Promote a love of Yorkshire food and hospitality, encouraging the same in the team.
Foster a positive, welcoming, and "cheeky but trusted" atmosphere – don't cross the line!
* Non‑Negotiables: Professionalism in leadership and team management at all times.
Consistency in service standards and operational excellence.
Clear communication, accountability, and fairness with the team.
Benefits
* Opportunity to get involved in events
* Company pension
* Great local business with good ethics
* 20% discount in Farm Shop
* Discounted menu prices while on shift
Qualifications
Candidates with the relevant experience or job titles of: Restaurant Manager, Café Manager, Floor Manager, Service Manager, FOH Manager, FOH, Head Host/Hostess may also be considered for this role.
#J-18808-Ljbffr