Job Description
This post presents an exciting opportunity to become an Administrator and Data Analyst, within our Personal Wellbeing services, working at the Poole office in Dorset. Commissioned by HMPPS, these services are focused on supporting adult male ex-offenders across the following pathways:
1. Emotional Wellbeing
2. Lifestyle and Associates
3. Family and Significant Others
4. Social Inclusion
This role will involve working in close partnership with delivery partners, HMPPS, the Voluntary Sector, and other Criminal Justice organisations. You will support the delivery of contracts through general administrative support to the Dorset Team, performance reporting, analytical research, and trend evaluation.
This is an office based role, however you may be required to travel across the Southwest and London to access training and support other teams when necessary.
Main Duties and Accountabilities
5. Creating guidance documents/templates, distributing letters, supporting estates bookings and invoicing queries, and logging processes on a database.
6. Providing continuous support to the wider team in daily administrative tasks.
7. Assisting with monitoring and maintaining booking systems, such as MS Outlook, Team, and documenting appropriate records and information to support contractual requirements, and responding to data requests from the Team Leaders and Senior Operations Manager.
8. Gathering and capturing data, creating reports in a timely manner against deadlines, monthly and quarterly figure reporting, and assisting with analytical research and evaluation, for regular needs analysis, or bidding support for Catch22.
9. Collating promotional information for our stakeholders, and engaging with stakeholders appropriately, actively promoting equality and diversity, and taking account of the different needs of each service user, to support the ongoing service.
10. Maintaining responsibility for the monitoring of absenteeism and lateness, ensuring that compliance does not fall below agreed levels, and seeking support and guidance where unique circumstances occur, if required by the Team Leader.
11. Using relevant information and technology appropriately, with proper attention to data security, ensuring that all data and information is managed, stored, and destroyed in line with agreed data management policies, maintaining records in accordance with organisational, probation, and prison policies and procedures.
Qualifications
Essential:
12. Good basic education, including English and Maths at GCSE level, or equivalent.
13. Experience of managing administration tasks to a high standard, with good prioritisation and organisational skills, experience of written analysis, and information sharing in line with data protection requirements.
14. Experience of using digital systems, such as Microsoft 365 (Excel, Word, Teams and Outlook), and using such systems to present data and outcomes. Experience of Power BI would be useful but not essential.
15. Able to demonstrate a positive approach and commitment to both team and partnership working, with the ability to build and develop good working relationships at all levels.