The role:
* Ensure people practices are seamless, compliant and scalable across Europe, Asia and US/Canada
* Drive operational excellence in day-to-day HR processes, enabling a smooth employee lifecycle and supporting teams - both by managing daily operations and continuously improving processes
Key responsibilities:
People Operations
* Own day-to-day People Ops support for entire employee lifecycle for employees across the EU, Asia and and US/Canada (onboarding, offboarding, contracts, benefits, payroll coordination, etc.)
* Ensure compliance with local labour laws and internal HR policies
* Manage core HR platforms (Rippling, Deel etc.)
* Act as the point of contact for employment queries across the EU and US
* Work closely with finance and external providers to manage payroll cycles, benefits providers, and employee data
* Ad hoc support for other employee groups as business needs require
️ Process, Systems & Data
* Develop and optimise scalable processes for key employee lifecycle moments (e.g., promotions, relocations, probation, exits)
* Own and improve our HR systems and data integrity across tools (HRIS, knowledge base)
* Build internal documentation for people processes, policies, and FAQs
* Monitor and report on key People Ops metrics (e.g., onboarding NPS, engagement, compliance rates, attrition, revenue per employee and HRIS accuracy)
Employee Relations
* Serve as a trusted point of contact for day-to-day employee relations matters
* Support and coach managers on employee concerns, performance issues and conflict resolution
* Ensure fair, consistent, and compliant handling of employee issues across regions
* Partner with legal and external counsel on sensitive or complex ER cases as needed
* Maintain and update company policies, handbooks and internal documentation
* Monitor trends in engagement, attrition, or concerns to identify preventative action
Projects & Continuous Improvement
* Lead or support people-related projects across regions (e.g. benefits review, HRIS optimisation, job architecture, onboarding revamp and policy rollouts)
Workplace Experience
* Ensure consistently excellent experience for remote and hybrid employees
* Coordinate perks, recognition and wellbeing initiatives that align with culture and budget
* Manage regional workplace vendors for our office hubs
Cross-Functional Support
* Partner with Legal, Finance, IT and external providers on contracts, compliance, monthly reporting and audits
* Support Talent Acquisition with smooth processes for hiring, onboarding, and internal changes
* Collaborate on initiatives that improve the overall employee experience
Must-have skills and experience:
* Experience in People Ops in a scaling global tech company
* Strong knowledge of HR processes and compliance across at least two EU markets and US or Canada
* Experience working with EOR providers
* Proficient with HR systems
* Process-driven mindset with strong attention to detail
* Excellent communication and stakeholder management skills
* Comfortable working in a fast-paced ambiguous environment
* Proactive, solutions-orientated and able to prioritise competing priorities
Nice-to-have skills and experience:
* Experience in a fintech
* Experience with Rippling as HRIS
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