Onsite in Basingstoke
Up to 60,000 per annum dependent on experience + benefits package
Active DV clearance is required for this role
We're looking for an ITSM Tooling Engineer to support major digital transformation programmes. Working within an Agile team and reporting to the Senior ITSM Tooling Architect, you'll play a key role in designing, building, and configuring enterprise-scale ITSM solutions across complex environments.
This is an opportunity to work on high-impact, large-scale systems that demand security, resilience, and innovation.
Key Responsibilities
Design, install, configure, and customise ITSM tooling solutions
Produce high-quality build and technical documentation
Support delivery of ITSM solutions across cloud, on-prem, and hybrid environments
Collaborate within Agile teams to deliver against transformation priorities
Ensure solutions align with ITIL/ITSM/ITOM best practices
Contribute to continuous improvement and delivery excellence
Key Skills & Experience
Strong experience with ITSM/Service Desk tools, such as:
ServiceNow, BMC Remedy / Helix
CA Service Desk Manager
Cherwell, Freshworks, or ManageEngine
Proven background in ITSM/ITIL frameworks (ITIL v4 certification desirable)
Experience delivering secure, scalable, and resilient ITSM platforms
Solid understanding of core infrastructure:
Windows Server, Active Directory, Group Policy
SQL Server & clustering
PKI and certificate management
Technical Capability
Scripting and development skills, including:
SQL, PowerShell, JavaScript
REST APIs, C#
Power BI and SQL Server Reporting
If this role is of interest, apply now!