Overview
Helpdesk Operative — Based at our office in Leigh
* Full time, permanent
* Up to £26,000, dependent on experience
Role Description
To provide an effective and efficient service within the Leigh Services facilities team.
Key Accountabilities
* Call Handling
* Email Queries
* Reactive/PPM dispatch inc sub cons
* Chasers on attendance (regular)
* Assist with processes and keep the process up to date
* Client queries
* Client escalations
* Client correspondence
* Assist with client reports
* Status queries
* Directing paperwork
* Management support (as directed)
Qualifications/Skills
Essential:
* Excellent telephone manner
* Excellent communication skills
* The ability to work to KPI targets laid out
* The ability to work as a team as well as under your own initiative
* Basic knowledge of Excel / Word / Outlook email
* To have a proactive, methodical, and responsible approach to tasks
* Have good organisational skills
Desirable
* Have previous experience in helpdesk or administration roles
* Have experience in an office environment.
Other similar roles you may have experience in include: Customer Support, Helpdesk Support, or Operations Support Technician.
If the above sounds like you, we'd love to learn even more about your credentials and what you could bring to the company. We invite you to submit an online application today!
How To Apply For The Role
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be authorised to work in the UK. No agencies, please.
LNKD1_UKTJ
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT System Training and Support
Referrals increase your chances of interviewing at Lorne Stewart Facilities by 2x
Get notified about new Help Desk Specialist jobs in Leigh, England, United Kingdom.
Liverpool, England, United Kingdom 6 days ago
Manchester, England, United Kingdom 5 days ago
Manchester, England, United Kingdom 2 days ago
Manchester, England, United Kingdom 2 weeks ago
Knowsley, England, United Kingdom 6 days ago
Chorley, England, United Kingdom 2 months ago
Manchester, England, United Kingdom 6 days ago
Golborne, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr