We have an opportunity for an Income Officer to join our Customer Accounts team. This role covers the Basingstoke area, with your office base at our Greenham Hub.
This is a permanent role, offering a mix of home, onsite, and office working. A full UK driver’s license and your own transport are essential.
The Role
As an Income Officer, you'll carry out tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice, and preparing applications for court. You may be required to visit customers at home and occasionally attend court hearings.
Your Responsibilities Will Include
* Delivering a comprehensive rent & service charge collection service across the region
* Monitoring customer accounts for all tenures
* Managing end-to-end processes
* Engaging with external agencies, including local authorities
* Managing evictions
To Be Successful In This Role You'll Need
* Experience in income management or debt recovery/collection
* Knowledge of social housing, home ownership, or the private rented sector
* Excellent customer service skills
* Working knowledge of welfare benefits
* A proactive, self-starting approach with the ability to work independently
* Effective decision-making skills, diplomacy, confidentiality, and the ability to prioritize workload
As travel is required, a car and full driving license are essential. A DBS check will also be undertaken.
What We Can Offer You
Join our friendly, supportive Customer Accounts Team, where we invest in our people and support your skill development. This role offers a career within a successful, diverse organization making a real difference.
Some Of Our Benefits Include
* £450 yearly flexible benefit pot
* Flexible working arrangements
* 25 days holiday + Bank Holidays, increasing up to 30 days
* Option to buy or sell holiday
* Generous pension scheme (up to 12% matching)
* Life cover from start
* Recognition scheme with retail vouchers
* Wellbeing discounts, including gym memberships
* Additional benefits available
About Us
We are the 6th largest housing association, with nearly 3,000 colleagues, over 82,000 homes, and 210,000 customers across London and the South. As a not-for-profit, we reinvest in our homes and services, making a real difference in people's lives. We are committed to equality, diversity, and inclusion. Learn more about us and our values on our careers site.
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