Knights is a listed, UK based legal and professional services business, operating from 32 locations nationwide.
In 2012, we established our platform as one of the first law firms to transition from a traditional partnership model to a corporate structure.
We work with a diverse range of clients, including global brands, FTSE 100 companies, private businesses, and individuals, to deliver professional services with speed, accessibility, and clear communication.
As a Senior People Services Co-ordinator at Knights, you will play a pivotal role in supporting the delivery of a high-performing People Services Helpdesk team, working alongside our HR, Learning & Development, Recruitment and Knowledge teams which together form People Services.
Reporting directly to the Group HR Counsel, you will play a crucial role in responding to operational requests, managing communications and helping to ensure consistency, efficiency and professionalism in all aspects of support. Working closely with a small team you will take shared responsibility for leading day-to-day service delivery, co-ordinating work allocation, and ensuring the consistent application of processes and policies across the team.
You will act as a go-to person within the team, support coaching and mentoring of co-ordinator colleagues, and help embed a consistent and collaborative approach to our People Services administration across the business.
This is a key opportunity to help shape the delivery of our People Services in a supportive and fast-evolving business, where autonomy, clarity and care are valued every day.
Service delivery – Oversee the effective administration of key HR and Learning & Development processes, ensuring that service standards are consistently met across all tasks and projects.
Systems oversight – Support the maintenance and improvement of our HR and Learning Management Systems (LMS), ensuring accuracy, usability and effective reporting.
Training co-ordination – Supporting the planning, scheduling and monitoring of internal training sessions via the LMS, ensuring mandatory training is completed and records are maintained.
Work allocation and planning – Help manage shared inboxes, calendars and team task lists, prioritising work effectively and ensuring key milestones are met.
Project involvement – Support and lead on administrative elements of People projects such as onboarding, engagement, policy updates and acquisition integration.
Data and reporting – Take responsibility for the production of accurate and timely reports to support audit, compliance and business intelligence.
Confidentiality and compliance – Handle sensitive information with the utmost care and professionalism, maintaining trust and adherence to all data protection and privacy standards.
Organisation – Excellent planning, prioritisation and coordination skills, with the ability to handle a busy and varied workload.
Attention to detail – A high level of accuracy and consistency, with strong proofing and data management skills.
Systems confidence – Proficient in Microsoft Office (especially Outlook, Word, Excel), with prior experience using HRIS or LMS platforms.
Adaptability – Ability to remain flexible and calm when priorities shift or pace increases.
Confidentiality – Strong understanding of handling personal and sensitive data with care.
Commitment to quality – Pride in the quality of work delivered, and a drive to support the success of the wider People Services function.