At Menzies Distribution Solutions, we connect suppliers, manufacturers and customers through reliable, flexible and sustainable logistics, driven by experience and a commitment to doing things the right way.About the role:With support, training and guidance, this role has responsibility for ensuring effective provision and continuity of best in class customer service. The job holder will ensure that the delivery of service is monitored and maintained to the levels defined within agreed SLA's and contracts. They will seek to identify and deliver continuous improvement initiatives, synergy benefits and strategic projects with new and existing customers to further operational growth. This role will ensure that the highest standards of health and safety are maintained at all times.Responsibilities:Build and maintain excellent internal and external customer relationships in order to develop a constantly improving service. By building trust and credibility, thoroughly understand the customers' needs and their supply chain structure. Seek to identify and deliver organic growth opportunities with existing customers and drive for synergy benefits between customersData analysis of existing business to audit customer contribution and identify continuous improvement initiativesConduct data analysis to identify critical trends, correlations, and patterns. Translate these findings into actionable recommendations to optimise business performance, customer satisfaction and drive strategic growthDesign, maintain, and update KPI dashboards for performance tracking. Work closely with internal departments to manage and update the weekly and monthly reports, including the creation of high-level presentation packs for monthly and quarterly business reviews (MBR/QBR)Maintain data records and thoroughly process documentation to ensure data accuracy and operational continuityIndependently prioritise tasks and manage competing timelines to ensure all deliverables are met within agreed service level agreements (SLAs)Develop, implement and monitor of account management ensuring this is in place for all nominated accountsImprove revenue streams by defending and organically growing existing customer base in line with agreed budgetsDeliver value to customers by widening MDS's involvement across the supply chainInitiate and manage continuous improvement through cost reduction initiatives and margin improvement programsThoroughly understand and be able to articulate SLA obligationsMonitor operational metricsLead and influence by demonstrating Health and Safety behaviours and MDS valuesSeek opportunities to raise the profile of Health and Safety across the businessSeek opportunities for self-developmentRequired skills:Data manipulation and analysisUse of data analytical softwareEngaging with customersPriority settingProblem solving and decision makingContinually improvingPlanning and organisationFlexible approachSelf motivatedConfidentMust be a driver with car as travel required for role across sites.Additionally, the following experience would be beneficial:Experience in logistics, warehouse and transport operations desirable but not essentialDemonstrable experience of customer relationship/facingProject management skills desirableEntry requirements:3 GCSEs (or equivalent) at grades 4+ (A-C) in any subjectGCSE Maths and English (or equivalents) at grades 3+ (D or above)Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subjectYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.4 hours per weekFuture prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.About QA:Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.Interested? Apply now!Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.