Job Overview
The Regional Engineering Manager is the Operational owner of all work streams in their assigned region, they will primarily be fully accountable for the Service of our customers PPMs and of the Extra works in region to drive revenue for the business, ensuring at all time this is done to the highest standard. You will ensure that our people are always working safely and always go home safely. You will also be an excellent problem solver as you will still need to achieve financial targets set by the HoFE as well as our PPMs to ensure compliance. Margin enhancement initiatives(MEIs) is also critical to the business these will be set to you by the HoFEyou will “own” these and will live be the ethos of ‘make it happen'. You will also ensure the region is fully compliant at all times and will assist in external audits such as NSI & BAFE.
1. You will have total ownership of all work streams in your region and will be measured on its success.
2. You will be an excellent communicator and will always ‘own' the message
3. You will be fully in control of all credits in your region and understand the main reason for this
4. Financial control of overtime and ensure we only allocate this where the customer pays for it
5. Hold performance reviews with the RPS to ensure we get the best possible out of our field engineers
6. You will ensure that you keep to the training Budget set by the HoFE
7. Ensure steady progress on the training plan developed in conjunction with the RPS.
8. Ensure the region has coverage of all the skills sets and postcodes including security clearance
9. Telematics you will review this at regular intervals and conduct interventions to ensure that our people are driving safely and protecting the public.
10. You will own the fleet and cost for this in your region
11. FTF% should be needs to be above 80% REM should own this cadence.
12. Manage absence & sickness within region and follow appropriate guidelines.
13. Grow yearly our apprentice teams
Main Duties
14. Deliver KPIs in region
15. Manage Productivity, utilisation and availability
16. Manage the engineer incentive scheme to ensure all necessary checks have taken place
17. To operate to the highest business standards, manage risk and protect the Mitie brand.
18. Develop our RPS team and Field Line Supervisors(seniors)in your region Ensure skills matrix is updated regularly.
19. Ensure our service/staffing levels allow us to maintain highest performance for our customers
20. Work with scheduling to ensure we work with best practice
21. Hold daily calls with scheduling team to ensure the region is on point and make changes necessary to ensure smooth running.
22. In conjunction with the RPS you will ensure that timesheets are accurate and reflective of what was worked.
23. Link in with KAMs on site specific issues as required • Ensure we get the best out of our Sub con where we use them.
What we are looking for
24. Previous & demonstratable experience of managing complex field based teams
25. Strong management skills
26. Working knowledge of current standards and codes of practice
27. Good problem-solving skills
28. Highly self-motivated and reliable.
29. Adaptable and willingness to work in a flexible fashion
30. Excellent written and verbal communication skills
31. Ability to asses technical risk
32. Strong ability to be able to interpret MI Data
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Liam Murray at .