The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management.
Responsibilities
1. Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming.
2. Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices.
3. System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation.
4. Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements.
5. Technical Leadership: Provide technical guidance and mentorship to junior developers and other team members.
6. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform applications within the Serco ITIL IT Service Management function.
7. Documentation: Create and maintain comprehensive documentation for all development and ...