Commercial & Institutional Banking partners with businesses and financial institutions to provide the finance, expertise, and long-term support they need to navigate complexity, grow with confidence, and achieve their ambitions sustainably.\n\nAs a Relationship Management Apprentice, youâll build strong relationships with new and existing customers, focusing on delivering an excellent experience and positive outcomes. \n \nDay to day youâll be:\n \nâ¢\tManaging diaries and booking appointments, and preparing high quality meeting briefs and customer information for Relationship Managers\nâ¢\tUnderstanding customer needs and explaining the various lending options available and helping with the application and approval request\nâ¢\tDeveloping your banking knowledge across systems, processes, products, and the broader Commercial banking market \nâ¢\tContributing to a positive learning culture and investing time in your own professional development \n Taking on an apprentice role could be a fantastic starting point or change for your career. Youâll receive support every step of the way, with guidance, training and mentoring to help you reach your full potential. Your line manager will set you up with goals and an individual learning plan, to help you complete professional qualifications or technical trainings\n\nYour learning journey will include:\n\nHow to build and strengthen customer relationships over the phone, resolve queries, and work with a variety of teams across the organisation to meet customer needs\nHow to investigate and analyse queries accurately, raising concerns with the relevant internal and external parties without delay, escalating where appropriate\nHow to promote new digital services to encourage customers to use these channels Weâre looking for people who love learning, are driven to succeed and can communicate well, whilst building strong relationships at all levels.\n \nYouâll also:\n\nâ¢\tKeep the customer at the centre of everything you do\nâ¢\tBe creative and open to new ideas \nâ¢\tSolve problems proactively and confidently offer solutions \nâ¢\tUse analytical and logical thinking, and adapt well to change\nâ¢\tPlan and organise your work effectively, prioritising your time well\n \nEligibility \n\nOur apprenticeships are designed for people new to the subject. If you already have substantial experience or qualifications in this area, you may be overqualified