Job Description: Senior Property Helpdesk Advisor Location: Bupa Place, Salford Salary: Up to £32,000 plus Bupa benefits Hours: 37.5 per week | Monday–Friday | Core hours between 8am–6pm Hybrid Working: Office-based initially, with flexibility after onboarding About the Role We’re building a brand new Property Helpdesk team and we’re looking for a Senior Advisor to help lead the way. This is a hands on role where you’ll be the go to person for property related queries across Bupa’s UK estate, including care homes, dental practices, clinics, and corporate offices. You’ll be the subject matter expert in the team, supporting day to day operations and stepping up when the Team Manager is away. From managing escalations and producing reports to mentoring colleagues and improving processes, you’ll play a key role in shaping how the Helpdesk runs. What You’ll Be Doing Logging and managing property issues via phone, email, and portal using Job Logic Prioritising and escalating critical incidents (P1s) quickly and effectively Supporting the team with training, guidance, and informal leadership Deputising for the Team Manager during absences, including reporting and stakeholder meetings Monitoring service standards and contractor performance Producing reports and supporting compliance and financial accuracy Contributing to process improvements and team development What We’re Looking For Experience in a helpdesk or customer service role (facilities/property experience is a plus) Confident communicator with strong organisational skills Comfortable using CAFM systems and Microsoft Office Calm under pressure, with a proactive and solution focused mindset A natural team player who enjoys sharing knowledge and supporting others Previous experience in training, mentoring, or deputising is highly desirable Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: Flexible Holidays scheme: 25 days holiday, increasing through length of service, with the option to buy or sell. Environmental – Payroll giving scheme. Financial – Wagestream, Discounts platform Mental and Physical - Family mental health line. Social: Volunteering day and Be You at Bupa Network Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com Time Type: Full time Job Area: Property & Facilities Locations: Bupa Place Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.