Bilingual Export Customer Service Administrator (French, Spanish or German)
Burnley
Ref: 8192CS
Company Profile
A long-standing British manufacturer with international operations and a key focus on sustainability.
Responsibilities
Bilingual Export Customer Service Administrator (French, Spanish or German)
Location: Burnley
Salary: £27,000 per annum plus bonus
Ref: 8192CS
Main duties: To provide outstanding customer service to clients and support the Export department.
The role:
– To respond to customer enquiries in a timely manner to ensure any issues are resolved
– To provide customers with advice on product suitability and alternatives to competitor products to encourage greater spend.
– To process orders through the system and follow up as necessary
– To provide customers with export support in regards to lead times and delivery information
– To support internal departments with product or stock information
– To ensure customer information is recorded accurately and update on the system when necessary
– To monitor outstanding orders and follow up accordingly
Candidate's Profile
– Fluent in either French OR Spanish OR German to business standard – Essential
– Previous customer service experience – Essential
– Excellent communication and interpersonal skills
– Dynamic, confident and motivated candidate
– IT literate
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