We are seeking an enthusiastic and professional individual to join our front of house team as a Receptionist at The Arts Club.
Located in the heart of Mayfair, The Arts Club is one of Londons oldest private members clubs, home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London.
About the role:
Our Reception team is the voice of the Club, providing excellent, warm, and friendly service to our members and their guests. Ensuring strong member recognition at all times is crucial, and working closely with the rest of the team to uphold current booking policies, club rules, and by-laws.
In a nutshell:
Supervise receptionists and cloakroom assistants, ensuring impeccable service and appearance standards.
Deliver exceptional guest service, resolving member concerns effectively and courteously.
Handle enquiries, reservations, and bookings via telephone, email, and at the reception desk.
Host and escort members to their reserved tables throughout the Club.
Oversee reception tasks, including briefings, shift handovers, lost property, and locker key management.
Maintain accurate members profiles and ensure seamless communication with all departments.
Stay informed about Club events, exhibitions, and programmes to assist members and maximise booking opportunities.
Adhere to and enforce Club policies, including health and safety regulations, grooming standards, and employment practices.
Mentor and develop team members through training, coaching, and support.
Requirements:
Proven experience in high-volume restaurants or private members clubs.
Proficiency in systems like SevenRooms/OpenTable and Salesforce/Dynamics.
Exceptional communication, leadership, and organisational skills.
Ability to multitask and remain calm in a fast-paced environment.
Knowledge of the local area is an advantage.
Experince managing junior staff is preffered
In return we offer fantastic rewards and benefits (T&Cs apply):
Private medical benefits via Medicash.
Discount in over 800 retail outlets via Reward Gateway.
Discounts on food & beverage in our restaurants and sister businesses.
Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic).
Enhanced sickness pay.
Life assurance.
Long Service Awards.
An exciting range of learning and development programmes.
Enhanced maternity pay.
Uniform laundry service.
Opportunities for promotion and continual progression.
Complimentary meals while on shift.
Employee assistance programme
Wellness Support
Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Due to the high volume of applications, we aren't always able to provide feedback. If you do not hear from us in 2 weeks time, please assume you have not been successful. However, don't hesitate to get in touch!
We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However applicants must have the Right to Work in the UK.
Note:Recruitment agencies, we love what you do, but this time weve got it coveredso no need to call us. Thanks for understanding!
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