Part‑Time Support Services Officer, Academic Upgrading
Join the School of Business – Continuing Education at Conestoga College as a Part‑Time Support Services Officer. This Regular Part‑time Support Staff replacement position involves administrative and clerical support with semi‑routine tasks related to student intake, data management, and general office operations.
Work location: Cambridge campus, 150 Main St. Work hours: Monday‑Thursday 8:30 a.m. – 3:00 p.m., 24 hours per week. First consideration for internal applicants per collective agreements.
Responsibilities
* Serve as the first point of contact for phone, email, and in‑person inquiries; provide general information about the college and campus.
* Schedule Academic Upgrading and Canadian Adult Education Credential (CAEC) pre‑assessment appointments; prepare and distribute assessment packages.
* Support student orientation and registration, including completion of Ministry‑required documentation; assist students with Training Support Allowance (TSA) forms and related inquiries.
* Input and maintain student data in EOIS CaMS, Laserfiche, and Student Information Systems; track attendance and follow up on absences as directed.
* Ensure student files (physical and digital) are accurate, complete, and compliant with Ministry guidelines; process student exits and update records accordingly; maintain confidentiality and securely purge records per Ministry requirements.
* Submit purchase and print orders; monitor and replenish supplies and marketing materials within budget parameters.
* Assemble and update course modules to meet AODA standards; prepare notifications for workshops and special events; provide feedback on student inquiries and attendance trends.
Qualifications
* Completion of a one‑year certificate in Office Administration is required.
* Minimum two years of relevant administrative experience.
* Proficiency in Microsoft Office Suite (Word, Excel, etc.).
* Familiarity with EOIS CaMS is an asset.
* Strong written communication and organizational skills.
* Knowledge of general office procedures, including purchasing, inventory, and filing.
* Commitment to client service excellence.
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