Operations Manager - Banana Tree
Job Type – Permanent
Location: Midlands
Salary - £55k - £65k
The Big Table is one of the
leading independent restaurant companies in the UK. We operate some of the most
recognisable and loved restaurant brands to be found anywhere in the eating-out
market, such as Bella Italia, Café Rouge and Las Iguanas. We operate over 150
restaurant sites in a variety of locations including leisure parks, shopping
centres and high streets. We are a national business, with restaurants located
across the country, from Inverness to Torquay, employing thousands of people
and serving millions of meals each year.
We are
looking for an Operations Manager to join Banana Tree and support us in
delivering our ambitious nationwide growth plan. Based in the Midlands
area, we need a results driven leader capable of delivering all elements of our
performance scorecard, who genuinely cares about our Team and their development
and is passionate about delivering a memorable service experience to our
guests.
Key Responsibilities
* Maximise team performance through leading
and directing GMs and their teams.
* Deliver year on year sales growth and
budgeted profit.
* Drive sales through pro-active local
community marketing, special occasions, and events.
* Safeguard the brand and reputation of the
business through diligent site visits ensuring that General Managers are
maintaining quality in all aspects of the business.
* Maximise EBITDA in the area through
monitoring cost control and coaching managers to improve their ability to
control costs.
* Meet the specified service and
hospitality standards by coaching and setting personal objectives for
General Managers.
* Drive consistent standards through
regular visits and observing the shift.
* Lead the improvement of service and
hospitality delivery based on customer and business reporting for the
area.
* Resolve every guest complaint received
for the area and actively promote positive feedback.
* Deliver like for like (year on year)
growth for the area.
* Maximise team performance through
managing, engaging and coaching the FOH & BOH managers. To perform
regular check backs to ensure that General Managers are managing, engaging
and coaching their teams.
* Lead by example in the recruitment of
managers by following the specified recruitment criteria and company
recruitment processes.
* Achieve retention targets through the
selection, engagement, performance management and development of the team.
* Promoting the importance of employee
health & wellbeing.
* Maintain an open development culture
through encouraging people to learn from their mistakes.
* Deliver succession planning for the area
by identifying high performers & potential candidates for management
positions. To develop them using coaching, training and other development
tools.
* To be accountable for health & safety
standards by driving any actions from our H&S auditors, the EHO or
other governing body whilst also checking-back personally on restaurants’
H&S standards.
* Safeguard the restaurants in the area against
financial and property losses through ensuring all security procedures are
followed.
* Improve the efficiency of the restaurant
through monitoring relevant company reporting and acting on results.
* Improve the operating standards of
restaurants in the area through coaching the General Managers to make
continuous improvement.
Experience/Qualifications/Attributes:
* Must live on patch (ideally within West or South Midlands)
* Operations experience within a hospitality
multi-site business is essential
* Builds strong relationships with
stakeholders.
* Experience of coaching and people
development people.
* Acumen and strategic thinking
* Strong organisational skills and ability
to drive results.
* Experience of delivering sales growth and
P&L profit conversion.
Benefits
* Bonus Programme
* 50% off in any Big Table Group Restaurant
Discounts
* 25% off for Family & Friends
* Health Insurance & Family Health
Insurance
* Pension
* Discounted Gym Membership with Pure Gym
* Income Protection
At the Big Table Group, there is
a seat for everyone. Take your place, share your experiences and let’s
celebrate the differences we all bring every day!
Apply today and take your seat!