Business Administrator
Would you like a rewarding career with a domiciliary care company that truly values its team and delivers outstanding services to clients?
At Newbirth Care
, we are a growing and successful care company dedicated to supporting people in their own homes. In addition, we operate as a trusted recruitment and care agency, supplying medical professionals including Midwives, RGN's, Support Workers, Social Workers, and Care Assistants.
Our priority is always to put our customers' best interests first. As we continue to expand in line with our success, we are growing our team to maintain the highest standards of care. This is an exciting opportunity to join us and make a real difference.
Role Purpose
The
Business Administrator
will play a vital role in supporting the smooth and efficient running of Newbirth Care. This role involves overseeing daily administrative processes, assisting with recruitment and compliance activities, coordinating staff schedules, and ensuring the business operates in line with industry standards and regulations. The successful candidate will be highly organised, proactive, and committed to supporting both our team and the high-quality service we deliver to clients.
Key Responsibilities
As a Business Administrator at
Newbirth Care
, your duties will include:
* Managing and maintaining client and staff records in line with Data Protection and CQC requirements.
* Supporting the full recruitment cycle, including advertising roles, screening candidates, arranging interviews, and processing onboarding documentation.
* Assisting with the upkeep of staff compliance records (DBS checks, right to work, training, and references).
* Coordinating and updating staff rotas to ensure adequate coverage for all client needs.
* Handling correspondence, phone calls, emails, and inquiries from clients, staff, and external agencies.
* Preparing and submitting regular reports on staffing, compliance, hours worked, and other operational metrics.
* Managing office supplies and carrying out basic financial administration, such as invoice tracking and petty cash management.
* Liaising with care coordinators and field staff to promptly address issues and maintain service quality.
* Supporting the implementation of business processes and systems to improve efficiency.
* Ensuring policies and procedures are followed and assisting with audits and inspections.
What are we looking for?
We are looking for someone who is great on the phone and in face-to-face meetings, if you had a care services background, that would be great but full training will be given.
We'd love to hear from you if you if you have the following experience:
Essential:
* Proven experience in a similar administrative role, preferably in health and social care or recruitment.
* Strong organisational and multitasking skills.
* Excellent written and verbal communication abilities.
* Proficient in Microsoft Office (Word, Excel, Outlook) and CRM or scheduling systems such as Matrix, Neuven, Care Hires E-Tips and DatumPRO.
* High level of discretion and confidentiality.
* Ability to work under pressure and meet deadlines.
*
Are a 'people person' and value providing great service.
*
Aren't afraid of picking up the phone and speaking to people.
*
Relish the challenge of working towards goals and targets.
*
Enjoy working as part of a team, as well as being able to use your own initiative.
*
Can confidently communicate with people at all levels.
*
Have great attention to detail.
*
Strong commercial acumen.
*
Experience of working with/communicating with carers and medical staff would be desirable.
*
Can keep calm under pressure.
*
Are a quick learner.
*
Would like to work in a fun and friendly office-based environment.
Desirable:
* Knowledge of CQC standards and domiciliary care regulations.
* Experience using care management or recruitment software.
* Understanding of right-to-work and DBS compliance.
*
Have a care background.
It takes diversity of thought, culture, and background to create a successful business. At Newbirth Care, we value the positive input that a diverse team brings. Diversity at the company means fostering a workplace in which individual differences are recognised, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths.
Why work for us?:
Full time hours 37.5 hours per week (Monday to Friday).
* This role is office based.
* Full time hours (Monday to Friday).
* Opportunities for professional development
* 25 days holiday, plus all statutory bank holidays
* Free on-site parking
* Company pension – (scheme rules issued on appointment)
* Free tea & coffee
Hours of Work:
37.5 Hours per week. Monday to Friday 9am - 5pm.