Summary
About the role
Our Swindon branch is looking for a Customer Service Specialist to join their team! This is a 12-month, part-time opportunity working Thursday and Friday from 8.45am to 5pm, and every other Saturday from 8.45am to 12.30pm.
The role involves helping people through various conversations with our diverse range of customers, supporting them with our products, and resolving queries. Building relationships and understanding customer needs are important. Being a team player and a role model is essential.
The role also includes finding resolutions, handling sensitive or challenging situations, staying updated with policies and procedures, supporting customers via telephone, and managing administrative inquiries.
Benefits include:
* Ability to buy and sell holiday allowance
* Annual discretionary Success Share scheme
* Maternity, paternity, and shared parental leave
Find out more about the fantastic benefits of joining Coventry Building Society here
About you
You should already be in a customer service role with experience helping others. You’ll enjoy talking to different people, be accurate, and eager to learn to handle customer inquiries effectively.
Key requirements:
* Current experience interacting directly with customers and providing excellent service
* Strong communication skills and confidence in talking to diverse individuals
* Experience managing challenging or complex customer inquiries carefully and sensitively
* Good teamwork skills and supporting others
Desirable experience includes:
* Experience in retail banking
* Coaching or leading team members
About us
We are one of the largest UK building societies, committed to improving lives. Recognized as a ‘Great Place to Work,’ we offer a discretionary bonus scheme, a culture of recognition, and wellbeing support.
In partnership with The Co-operative Bank, we share values and an ethical approach. We are dedicated to equality and celebrating diversity, believing that working together builds more than just careers.
Flexibility and why it matters
We value flexibility and consider alternative working patterns. Please discuss potential options with us before applying.
Disability Confident Employer
We are proud to be a Disability Confident Employer, offering interviews or assessments to all disabled applicants who meet the minimum criteria, with options for the Disability Confident Interview Scheme. We are committed to interviewing qualified disabled candidates, especially when application numbers are high.
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