Job Title: Automotive Service Manager – HGV Network Support
Location: South of the UK (Home-Based)
Salary: Up to £50,000 + Bonus + Company Car
Working Hours: Monday to Friday – Days
Overview: We are seeking a proactive and experienced Automotive Service Manager to support a network of commercial HGV workshops across the South of the UK. This is a home-based role with regular travel to service centres and customer sites. The successful candidate will play a key role in overseeing compliance, service performance, and customer satisfaction while helping to shape a high-performing service network.
Key Responsibilities:
* Workshop Support: Provide operational support to a network of HGV service centres, ensuring best practices across hire, sales, and service functions.
* Customer Engagement: Act as a point of contact for key customers, supporting service agreements, maintenance schedules, and contract performance.
* Compliance & Safety: Ensure workshops and staff adhere strictly to legal and internal standards including COSHH, health and safety, and environmental policies.
* Service Schedules & KPIs: Develop and monitor service schedules, KPIs, and workshop structures to drive efficiency and quality.
* Training & Development: Deliver training and onboarding support for new starters. Support continuous improvement and skills development across the network.
* Audit & Quality: Conduct regular audits and performance reviews across sites to ensure high standards of service and compliance.
* Process Improvement: Identify and implement improvements in operational processes, workflow, and customer experience.
Key Requirements:
* Proven experience in an automotive service management role, preferably within the HGV/commercial vehicle sector.
* Strong understanding of workshop operations, service contracts, and commercial customer needs.
* Demonstrable knowledge of compliance regulations, including COSHH and health and safety.
* Excellent organisational and communication skills.
* Ability to work independently and manage multiple sites and stakeholders.
* Willingness to travel across the South of the UK.
* Full UK driving licence.
Benefits:
* Competitive salary up to £50,000 per annum
* Performance-based bonus
* Company car
* Home-based flexibility
* Monday to Friday working hours (days only)
* Opportunities for professional development
How to : If you are a motivated and experienced professional looking to take the next step in your career, we would love to hear from you. Please with your CV or call Anton on 07519070576.