Position
Service Delivery Supervisor – Glasgow, Scotland (Full‑time, Permanent)
Responsibilities
* Supervise day‑to‑day delivery of hard FM services across the contract, ensuring compliance with MOD, JSP and site‑specific requirements.
* Oversee planning, scheduling and completion of SFG20‑compliant PPM activities, ensuring all tasks are delivered safely, on time and to the required standard.
* Manage and coordinate reactive maintenance activities, prioritising works in line with contractual response times and operational criticality.
* Oversee remedial works arising from PPM inspections, audits and reactive tasks, ensuring accurate scoping, quotation support and timely completion.
* Support the Operations Manager in the effective delivery of the contract, including workforce coordination, planning and performance monitoring.
* Carry out regular audits and quality inspections of engineers’ work to ensure compliance with statutory requirements, contract standards and safety procedures.
* Provide technical support and guidance to engineers on site, assisting with fault finding, access issues and resolution of complex maintenance tasks.
* Ensure all maintenance activities are correctly recorded within the CAFM system, including job updates, completion notes and asset data accuracy.
* Monitor subcontractor performance where applicable, ensuring works are completed safely, efficiently and in line with contract requirements.
* Promote and enforce a strong health and safety culture, ensuring RAMS, permits and safe systems of work are followed at all times.
* Act as a point of contact for client representatives and site stakeholders, supporting effective communication and issue resolution.
* Assist with toolbox talks, briefings and ongoing development of engineering staff to maintain competence and contract standards.
* Take direction from Operational management for additional tasks required.
Qualifications and Experience
* Demonstrable experience supervising projects/teams within a facilities management or construction environment.
* Strong understanding of health and safety legislation, risk assessment and control measures.
* Commercially astute with experience in pricing and managing budgets.
* Excellent communication and relationship management skills with the ability to influence stakeholders at all levels.
Salary and Benefits
* Salary depending on experience.
* Company Pension.
* Life Assurance.
* Annual Leave Purchase.
* Cycle to Work Scheme.
* Discounted Gym Membership.
* Mental Health Support.
* Electric Vehicle Salary Sacrifice Scheme.
* Joining Bonus.
Equal Opportunity Statement
We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, orientations, and those with disabilities.
#J-18808-Ljbffr