Social network you want to login/join with:
Service Operations Manager (Learning Disabilities), Belfast
Client: The Partnership of Care
Location: Belfast, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 1
Posted: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. Ensuring their welfare and compliance with organizational standards, statutory, and contractual requirements. The role involves operating within a legislative framework and promoting the organization's values and care ethos.
The area Service Manager will oversee and support managers for five supported living projects and community activities for adults and children at Lynton Community Care. The Service Manager reports directly to the Registered Individual.
Key Responsibilities:
1. Referring, assessing, liaising with previous care teams, families, and advocates to develop personalized care and risk management plans.
2. Maintaining good communication with service users, relatives, and professionals involved in their care.
3. Ensuring compliance with statutory requirements and best practices, including the Health and Social Care Act 2008, Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
4. Controlling the environment to meet health, safety, and infection control legislation, conducting risk assessments, and ensuring safety measures like fire checks.
5. Working with CIW to understand and adhere to Fundamental Standards, and carrying out statutory notifications as required.
6. Managing legal and statutory documentation, including insurance and enrollment documents.
7. Documenting maintenance issues and ensuring appropriate actions are taken.
8. Monitoring, investigating complaints, generating reports, and implementing corrective actions.
9. Recruiting staff, conducting inductions, and ensuring training requirements are met.
10. Promoting openness and honesty, supporting staff decision-making and service improvements.
11. Holding staff meetings, providing supervision, and supporting team development.
12. Building positive relationships with staff and maintaining effective communication mechanisms.
13. Participating in disciplinary processes, including suspensions, investigations, and decisions, in consultation with HR.
14. Managing staff scheduling, rotas, absences, holidays, and sickness.
15. Overseeing medication management, including ordering, disposal, and auditing.
16. Managing budgets, petty cash, food shopping, and activity budgets.
17. Safeguarding service users and handling safeguarding issues.
18. Applying for Deprivation of Liberty Safeguards and working with personal representatives to ensure legal compliance.
19. Being on call out of hours for advice, guidance, and incident response.
20. Attending supervision and engaging in Continuing Professional Development (CPD).
21. Participating in strategic decision-making and business growth.
22. Performing other duties as assigned by the Director, appropriate to skill and competence.
23. Managing financial aspects and writing/auditing behavioral reports.
The Service Manager must possess skills and qualifications to support both adults and children with learning disabilities.
#J-18808-Ljbffr