Family Support Worker Location : Office-based in North Shields Responsible to : CEO Hours : 22 Salary : £23,690 - £25,235 (pro-rata for part-time hours) Main purpose of the post: To offer support, information and advice to parents and carers who have been referred to Acorns services, in North Tyneside and potentially into Northumberland To provide or facilitate advocacy for parents/carers seeking help from, or needing support with dealing with other agencies To support the Family Support Service Co-ordinator to develop enrichment and engagement activities for parents and carers To support and develop volunteers to provide enrichment and engagement activities for parents and carers Support parents/carers on a 1-1 basis to develop their confidence and emotional wellbeing and reduce their sense of isolation Manage own caseload by maintaining accurate and confidential records of all cases, monitor outcomes and work in a proactive manner to support and further develop service provision Develop methods to elicit the views of parents/carers and prepare reports that will feed into the evaluation of the service Produce reports highlighting positive areas of work, case studies, areas of concern and summary of outcomes, when required Plan and deliver training and awareness raising sessions to multi-agency teams and service users Prepare accurate monitoring reports and statistical information Participate in regular training opportunities To respect diversity and support clients to access services on an equitable basis To comply with Acorns equal opportunity statement at all times Administration : To provide regular reports as required To record appropriate data To maintain accurate paper and electronic records as required Equal Opportunities : To comply with and implement Acorns equal opportunities statement at all times. To respect diversity and support clients to access services on an equitable basis. Please Note : This job description is not exhaustive. The post holder will be expected to adopt a flexible approach to the tasks, which may vary from time to time following discussion with line management. Any variations, however, will be in keeping with the general profile of the post. Person specification Qualifications - Essential A good general level of education to level 3 Qualifications - Desireable Qualification in information advice and guidance, e.g. NVQ IDVA Qualification Assessed by application, certificates, interview Experience and Knowledge - Essential Experience of working with vulnerable client groups Experience of case work and record keeping including recording case notes Experience of advocating on behalf of service users Knowledge and experience of child protection procedures and confidentiality Competent user of IT systems Experience of multi-agency partnership working Knowledge of domestic violence and the effects on victims and children Experience and Knowledge - Desirable Knowledge of legal frameworks/court legislation for domestic violence An understanding of the relevant socio-economic factors in the local area An understanding of local services and agencies in order to signpost service users effectively when required Use of CRM systems to manage and record client work Assessed by application, certificates, interview Skills and Abilities - Essential Good interpersonal and communication skills Enthusiastic, self-motivated approach with ability to think creatively and apply initiative Able to work constructively as part of a team Ability to manage time effectively, work under pressure and to deadlines while maintaining high standards of work Flexibility to work outside of ordinary office hours if required Commitment to the principles of equal opportunity and the empowerment of individuals To work with service users in a non-judgemental manner Skills and Abilities - Desirable Analytical and report writing skills Assessed by application, certificates, interview