Overview
Care Coordinator role at Hope House Surgery. This role is part of a growing team and focuses on coordinating services to support patients, working closely with GPs and the wider Primary Care Network (PCN) to ensure timely, person-centred care. This position is suitable for someone who whos proactive, well-organised, and driven by compassion.
Youll play a vital part in improving the lives of our patients by coordinating services, ensuring no one falls through the cracks, and linking patients to the right support such as Social Prescribers, the Wellbeing Hub, or community agencies. Youll follow up to ensure services are delivered effectively.
Key Responsibilities
* Coordinate referrals from GPs and clinical staff, linking patients with the right support such as Social Prescribers, the Wellbeing Hub, or community agencies. Follow up to ensure services are delivered effectively.
* Work closely with the multidisciplinary team and external partners to streamline care and share information.
* Support patients with accessing services, including making appointments and arranging transport where necessary.
* Help patients complete healthcare-related paperwork and navigate social care systems.
* Keep accurate, up-to-date records of patient interactions using clinical systems, contributing to data collection and audits.
* Attend and contribute to multidisciplinary team (MDT) meetings, including minute taking when required.
* Support vaccination and health promotion clinics, and assist with Quality and Outcomes Framework (QOF) and other enhanced services.
* Actively listen to patients and carers, collecting feedback and sharing insights to improve care delivery.
* Identify and support individuals who would benefit from personalised care planning, in collaboration with the clinical team.
About Us
At Hope House Surgery, we are proud of our team and their desire to work together to support our patients and community. Youll benefit from:
* A welcoming and inclusive team environment
* Opportunities for professional development and training
* Support from experienced clinicians and colleagues
* A role that offers true job satisfaction helping patients live healthier, happier lives
Details
Date posted: 07 August 2025
Salary: £13.76 an hour + NHS Pension
Contract: Permanent
Working pattern: Full-time
Job locations: 10 Waterloo Road, Radstock, BA3 3EP
Qualifications
Essential
* Good general education (minimum GCSE level or equivalent)
Desirable
* Good general education (minimum GCSE level or equivalent)
Experience
Essential
* Experience in a people-facing role e.g. customer service, patient care, community services
Desirable
* Experience in healthcare settings e.g. NHS, GP Practice, Primary Care
* Familiarity with clinical or patient administration systems
Disclosure and Safeguarding
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
Employer details
Employer name: Hope House Surgery
Address: 10 Waterloo Road, Radstock, BA3 3EP
Employer's website: http://www.hopehousesurgery.nhs.uk/
#J-18808-Ljbffr