Business Unit Director
Hard Services Facilities Management
Location: Surrey (with regular travel to Central London)
Salary: £100,000 + Car Allowance + Bonus + Benefits
Contract Type: Full-Time, Permanent
Industry: Hard FM / Engineering Services
Join a Market-Leading FM Provider as Business Unit Director Are you a strategic and commercially focused leader with deep experience in hard services facilities management? We’re recruiting for a Business Unit Director to lead the delivery and performance of our largest and most prestigious FM contract—a high-value, technically complex account based in Central London, with operations based out of Surrey.
This is a high-impact leadership role, offering full P&L accountability and senior-level stakeholder engagement across a blue-chip client environment. You'll be responsible for managing all aspects of planned and reactive engineering services, compliance, contract growth, and operational excellence across a large multi-site portfolio.
Key Responsibilities
Lead the delivery of all hard FM services across a major strategic contract, ensuring compliance, safety, and performance standards are consistently exceeded.
Manage a high-performing operational team, including contract managers, engineers, and support staff, across multiple commercial buildings.
Develop and maintain strong senior client relationships, attending regular governance meetings and acting as the key point of escalation.
Drive financial performance, overseeing budgets, reporting, cost control, and forecasting. Deliver profitability while identifying growth opportunities.
Ensure all statutory compliance, technical audits, and planned maintenance schedules are met across the estate.
Identify and implement service innovations and technical improvements that enhance client value and operational efficiency.
Support mobilisation of new services or upgrades, ensuring smooth transition and minimal disruption.
Develop and lead a positive, performance-driven culture within the business unit, supporting talent development and succession planning. About You
Proven experience in a senior leadership role within hard services FM, ideally as a Business Unit Director, Operations Director, or Senior Account Manager.
Strong technical understanding of building services, including M&E, HVAC, BMS, and statutory compliance within large-scale commercial environments.
Track record of delivering large, complex contracts (value of £10m+), ideally in the central London commercial sector.
Excellent stakeholder management and communication skills, with experience engaging at board and executive level.
Strong commercial awareness with demonstrable experience in P&L ownership, financial planning, and contract performance improvement.
Inspirational leadership style with the ability to lead, motivate, and develop diverse operational teams.
Based within a commutable distance to Surrey and comfortable with frequent travel to Central London sites. Why Join Us?
Be part of a growing, forward-thinking FM provider with a strong reputation in the hard services space.
Take ownership of a flagship contract, delivering value to a globally recognised client.
Competitive salary of £100,000 + car allowance + performance bonus.
Collaborative and dynamic leadership team.
Genuine career progression opportunities within a business committed to development and innovation. Ready to Lead a Premier Hard Services FM Operation?
Apply now to take the next step in your leadership career