Shop Manager
* Hours: 30 hours per week
* Location: Marlow, SL7 3HJ
* Salary: £27,147 - £27,900 per annum (pro rata)
* Closing date: 26th May 2026 at 12 noon
Lead a busy community charity shop, build a team of volunteers and make a real local impact.
We’re looking for a hands-on Shop Manager to run our Marlow shop by driving sales, creating a welcoming space, and leading a fantastic team of staff and volunteers.
A brilliant opportunity for someone who loves retail, enjoys working with people, and wants a role with real purpose in the heart of the community.
What you’ll be doing:
* Leading the day-to-day running of a busy shop.
* Managing and supporting the shop team, including volunteers.
* Maximising sales and profit through great merchandising and stock management.
* Delivering excellent customer service and creating a welcoming shop environment.
* Recruiting, training and motivating volunteers.
* Ensuring the shop is commercially focused, safe and well-presented.
What you’ll bring:
* A passion for great customer service with experience in a customer-facing environment like hospitality, high street or charity retail would help you hit the ground running.
* Previous supervisory or management experience.
* Strong organisational skills and attention to detail.
* Confidence in leading, training and motivating a team.
* A positive, flexible approach and willingness to learn.
The role will require some weekend work on a rota basis. Flexibility is required as working patterns will change regularly due to the needs of the business and levels of volunteers available to work.
We are committed to getting the best out of our applicants and employees, we have made the commitment to sharing interview questions prior to interview. Interviews will be conducted virtually via Microsoft Teams.
Ready to bring your skills to a role that matters?
Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.
Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.