A leading service provider in Salford is seeking an experienced Helpdesk Team Leader to oversee daily operations of the Command Centre. The candidate will ensure compliance with policies, deliver KPIs, and provide leadership to a team. Key requirements include 3 years' experience in a Contact Centre, strong communication skills, and proficiency in Microsoft Excel. This role offers a salary of £29,000 - £32,000 and requires a commitment to service excellence.
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