At Sussex Housing & Care we are looking for a professional to assist us in providing office management and administrative support to Support Services based in Seaford, East Sussex. You will be dealing with dealing with enquiries and queries from prospective residents, visitors, contractors and other members of staff together with other reception duties other administrative tasks including:
* Being responsible for the day-to-day office management, providing a welcoming reception service.
* Oversee a range of contractors on site at RSH including e.g. postal service, window cleaning, alarms maintenance, lift and fire extinguisher maintenance, confidential waste.
* To provide a responsive customer service for residents, contractors, suppliers and employee enquiries on via phone, email and in person.
* Assist the Housing Team to deliver the Resident Engagement Strategy, including creating, implementing and collating responses for a number of annual and regular surveys.
* Responsible to dealing with / collating complaints, compliments, recording these and escalating to the appropriate member of staff.
* Undertake data analysis when required, compiling reports for the Head of Housing and other members of the Senior Management Team.
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