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Join to apply for the Resort Safety Team Member (Controller) role at Butlin's
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Join to apply for the Resort Safety Team Member (Controller) role at Butlin's
About The Role
As a Resort Safety Controller team member, you will need to deal with a wide range of challenges that require combining customer service skills with security knowledge. You will ensure our guests feel safe and secure during their stay at Butlin's by operating the Resort Safety control room, deploying SIA operatives around the Resort, responding to incidents and requests, and maintaining all security levels across the Resort.
Description
**Key Responsibilities:**
* Serve as the main point of contact for the resort.
* Communicate effectively, resolve problems fairly, and engage with guests and team members through various communication methods.
* Assist guests with inquiries, demonstrate problem-solving skills, and ensure safety.
* Monitor radio communications, answer phones related to Resort Safety, dispatch personnel for fire alarms, and oversee CCTV systems.
* Use computer systems proficiently to report irregularities and incidents.
Please note: This role requires availability for nighttime and flexible hours.
About You
Previous security control experience is desirable but not essential. You must hold a Level 2 CCTV/Public Space Surveillance qualification and a valid SIA Licence. A Door Supervisor Licence and DVLA Car Licence are advantageous.
About Butlin's
At Butlin's, we focus on fun, excitement, and adventure. For over 80 years, we've delighted guests with our entertainment and culture. Our team values include creating smiles, getting involved, and caring for each other. Join us during this exciting time!
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